FAQs

Do I need a referral?

No referrals are required. 

How long and how often are the therapy sessions?

A therapeutic hour is considered 50 minutes and the frequency of sessions will be discussed and determined by you.

Are fees covered by insurance?

Psychotherapy services may be covered by your extended health insurance plan or by EAP.  Please check with your insurance company, human resources, or union office to learn about the availability of insurance coverage.  The processing of insurance claims is your responsibility.

Fees are payable at the end of each session by cash, cheque or e-transfer.  A receipt will be provided for insurance or income tax purposes. 

What if I need to reschedule a session?

To help schedule our time and provide timely services to others, it is appreciated that should you need to cancel or reschedule a session you contact your counsellor well in advance.  A fee may be charged for missed sessions or for those cancelled with less than 24 hours notice.

What is Counselling?

Counselling is a type of therapy that allows a person to talk about their struggles and feelings in a safe healing way.

What is Psychotherapy?

Psychotherapy refers to a range of treatments that can help with mental health problems, emotional challenges, and some psychiatric disorders.

It aims to enable patients, or clients, to understand their feelings, and what makes them feel positive, anxious, or depressed. This can equip them to cope with difficult situations in a more adaptive way.

Psychotherapy can provide help with a range of problems, from depression and low self-esteem to addiction and family disputes. Anyone who is feeling overwhelmed by their problems and unable to cope may be able to benefit from psychotherapy.

What is EMDR? 

Eye Movement Desensitization and Reprocessing (EMDR) therapy is an integrative psychotherapy approach that has been extensively researched and proven effective for the treatment of trauma. EMDR is a set of standardized protocols that incorporates elements from many different treatment approaches.

Critical Incident Debriefing?

This is a specific method of crisis intervention for groups who have experienced overwhelming effects of some form of trauma during the immediate time period related to the event(s).

Compassion Fatigue? 

Also known as Vicarious Traumatization, and  Secondary Trauma. Charles Figley defines this as: " Is a state experienced by helping people or animals in distress; it is an extreme state of tension and preoccupation with the suffering of those being helped to the degree that it can create a secondary stress for the helper." 

What is a Psychiatrist?

A psychiatrist is a medically trained doctor with specialized training to assess and diagnose mental health conditions, provide mental health services, as well as, prescribe medication.  Psychiatrists are regulated health professionals and members of The College of Physicians and Surgeons of Ontario (CPSO).  Many of their services are charged through OHIP.

What is a Psychologist or a Psychological Associate?

A psychologist has obtained a Doctoral degree in psychology.  A psychological associate has obtained a Masters degree in psychology.  They are trained in mental health diagnosis, use psychological assessments, and the delivery of mental health services.  Psychologists are regulated health professionals and members of The College of Psychologists of Ontario (CPO).

What is a Psychotherapist?

A psychotherapist usually holds a degree in counselling, social work or psychology and may be trained through extensive training. Registered Psychotherapists are regulated health professionals and members of the College of Registered Psychotherapists of Ontario (CRPO).

What is a Social Worker?

A social worker has obtained specialized university training.  Social workers help individuals, families, groups and communities to enhance their individual and collective well-being. It aims to help people develop their skills and their ability to use their own resources and those of the community to resolve problems. RegisteredSocial Workers are members of the Ontario College of Social Workers and Social Service Workers (OCSWSSW).